Lime Tree & Phoenix Merger : Message from Dr Chowdhury (01/04/2020)
Today I am delighted to say that the Phoenix Medical Centre in Goring have merged with the Lime Tree Practices. We will be delivering services across three sites including Phoenix Goring, Lime Tree Surgery Findon Valley and the Durrington Health Centre. We will continue to run services in all these three sites and will focus on making the most of the greater number of staff, resources and locations in this new partnership.
Our original plan was to have a launch event, but current circumstances mean that this is not possible. We will be back to normal as soon as we can and I’m looking forward to moving on with this new partnership and to providing more of our usual services to all of our patients.
CoronaVirus (Covid-19) Update (29/03/2020)
Due to current concerns with regards to CoronaVirus (Covid-19) with effect from today we will be operating on a telephone triage system only.
If you have a clinical need to be seen by a doctor please telephone the surgery on 01903 264101 from 8:00am and the receptionist will put your name on a call-back list for a doctor to call you ASAP.
Attendance for the blood clinic also needs to be approved by the doctor.
Please do not come to the practice unless you have been first contacted by a doctor to attend otherwise we will not be able to see you.
We regret that we have had to take these precautions but it is for the safety of your fellow patients and the staff.
We will notify you ASAP if any changes to this policy occur.
If you need to order a prescription, please use either SystmOnline, MyRepeats, email email@example.com or post them through the letter box of your normal site. For any patient that does not at present have a nominated pharmacy, the prescription will be sent to Lime Tree Pharmacy (for Findon patients) or Tesco Pharmacy (for Durrington Patients) for you to collect.
Thank you for your understanding at this time.
Dr Rani Dhillon
Suspension of Online Booking for Face-to-Face Appointments
In view of the developing circumstances surrounding the spread of Covid-19 and in line with NHSE England policy, you will not be able to book face to face appointments using our online services for the foreseeable future. If you are in need of a face to face appointment, please call the surgery on the normal number remembering that our routine appointments release at 10 am daily.
We have made a small number of telephone appointment available to book online. Please be careful to book these for appropriate problems i.e. if you have a lesion or rash that you would like reviewed, this cannot be done over the phone. If you are unsure whether your request is appropriate, please call us on the normal surgery number.
Improving continuity of care - a new approach to appointment booking
We have received a lot of feedback about being able to book GP appointments with the GP that you are registered with. In response, we have now reallocated patients to the GP that they have seen most frequently in the last 18 months. If you would like to know who you allocated GP is, please ask our reception team.
At the same time we’ve asked our GPs to start working in small teams to offer better continuity to patients.
Our receptionist will now try to book you with the GP that you are allocated too. Where that isn’t possible, they’ll offer you any available appointments with other GPs in the same team. We hope that by seeing the same GP more regularly, consultations will become more productive and that our patients will spend less time explaining the history of their condition to each GP that they see.
If you would prefer to be allocated to a different GP, please ask at reception.
Our Same Day Access appointments will continue unchanged.
Dr Hannah Hewlett - Secondment
Dr Hannah Hewlett will be unavailable for appointments from the 13th December 2019.
If you have been seeing Dr Hewlett, your care will be looked after by the other GPs. Please do let us know if there is someone that you would prefer to see and we’ll do our best to accommodate.
In February 306 appointments were not attended...
This is a enormous waste of our resources and is contributing to longer than necessary wait times for appointments. If you are unable to attend an appointment, it really is important that you please let us know and with reasonable notice.
We are improving access to appointments...
From 01 October, GP and nurse appointments are now available during the evening and at the weekend for people across Coastal West Sussex.
This means that urgent appointments are available up to 8pm during the week, and during clinics on a Saturday and Sunday.
This aims to improve access to GP appointments and help local people to get the help and support they need.
The service is run by Innovations in Primary Care (IPC), a not-for-profit company owned by local GP practices.
The appointments will be available at local GP access hubs, run from GP surgeries, and they will be both routine and urgent appointments with a doctor, nurse or healthcare professional.
The teams will see new illnesses when you urgently need to see a health professional, and offer planned appointments such as family planning and smear tests that can be hard to arrange whilst at work or when you are caring for family or a loved one.
IPC has been running the MIAMI clinics in Adur and Worthing for the last three years, which has offered a very similar service, offering help for ‘Minor Injury Assessment & Minor Illnesses’.
These clinics have been successful and helped local people to access the help they need outside of normal opening times.
We hope that this roll out of the hubs across the whole of Coastal West Sussex will mean that all patients registered with a GP practice in our area can benefit.
You book into the GP access hubs via your normal GP practice, and you may be offered an appointment at one of the hubs at the weekend if you call NHS 111 for urgent health advice and support.
The hubs may be at your GP practice or they may be at a neighbouring GP practice locally in the community around you.
The teams will have access to your medical records with your consent, and any care they provide will be added to your notes so your GP practice can continue any ongoing care.
Patients can book into these appointments by calling your registered GP practice in the normal way, and they will be able to access the booking system and make sure you receive the help and support you need.
RCGP Parkrun Practice
We have registered with the Royal College of General Practitioners as a Parkrun Practice and would like to get you all involved as runners, joggers, walkers, volunteers or supporters. It is for everyone young or old, mobile, as well as those physically or mentally challenged. The event runs every Saturday morning from Beach House Park green at 8.45am. See you there! You can find out more about Parkrun at www.parkrun.org.uk